Job Title: Client Services Manager
Company: CTC Holding Limited
Salary: £45,000 – £50,000 per annum (depending on experience)
Location: London, United Kingdom
Job Type: Full-time, Permanent

​

About Us:
CTC Holding Limited, established in 2015, is a fast-growing commercial real estate provider offering premium co-working and flexible office solutions. We serve a diverse range of clients, particularly SMEs and startup businesses with links to both the UK and Asia. As we expand, we are looking to appoint an experienced Client Services Manager to oversee service experience, account retention, and integrated marketing-driven client strategies.

​

Role Overview:
This position is central to maintaining long-term client relationships by managing service delivery, client satisfaction, and brand loyalty. The Client Services Manager focuses on enhancing the full client lifecycle post-acquisition, from onboarding to renewal, while integrating commercial insights into service optimisation.

​

Key Responsibilities:

1. Act as the primary liaison for key client accounts, ensuring service excellence and satisfaction.

2. Develop and implement retention and engagement strategies in coordination with marketing and operations teams.

3. Analyse client data and feedback to inform commercial decision-making and improve service delivery models.

4. Plan and lead client onboarding, business reviews, and satisfaction initiatives.

5. Manage client communications, including newsletters, service updates, and loyalty programmes.

6. Coordinate with internal teams to ensure consistent service alignment with brand and client expectations.

7. Identify upselling opportunities through analysis of client needs and business goals.

8. Contribute to branding and marketing campaigns targeting existing clients for loyalty and advocacy.

​​

Requirements:

1. Bachelor's degree or equivalent qualification

2. At least 3 years of experience in client service management, marketing account management, or commercial client relations.

3. Strong understanding of customer journey mapping and relationship marketing.

4. Excellent written and verbal communication skills.

5. Data-driven, analytical, and able to manage multiple client accounts.

6. Proficiency in CRM and customer service systems; Mandarin language ability is a plus.

7. Experience in real estate, hospitality, or co-working sectors is advantageous.

​​

What We Offer:

• Competitive salary

• A collaborative, growth-oriented work culture.

• Opportunities for leadership development and professional growth.

• Hybrid working environment and access to premium office facilities

​​

How to Apply:
Please send your CV to ctcholdinglimited@outlook.com.

CTC Holding Limited is an equal opportunity employer. We welcome applications from all backgrounds and experiences.